FAQs & contact

Is the price on the page the price I pay?

Yes. Every price shown on this site is the amount charged for that item. At checkout you additionally see a shipping line — $9.95 on physical orders under $158.00, free from $158.00. The order summary shows the full amount before you submit, and that is what your card is charged. We do not add a separate sales-tax line at checkout; if that changes, the tax will appear in the summary before you pay.

Will I be enrolled in a subscription?

No. All current offers are one-time purchases with no automatic renewal.

What is included in the compact packages?

The Starter includes a compact percussion massager and bonus Recovery Support Formula. The Standard contains four items, including a stretch strap. The Complete contains six items. Each package lists its contents before purchase.

Can I change or cancel an order after placing it?

If the order has not shipped, yes. Email support@ariawellnessproducts.com with your order number as soon as possible. Once a parcel is with the carrier it has to be handled as a return instead, within 60 days of delivery and subject to our Return and Refund Policy.

Do you ship outside the United States?

Not at present. We ship to United States addresses only, and checkout accepts United States addresses only. If you are outside the United States, please do not place an order — we are unable to fulfil it.

How much is shipping and how long does it take?

Shipping is $9.95 on physical orders under $158.00 and free on orders of $158.00 or more. Digital products carry no shipping charge. Physical orders are picked and dispatched by our fulfilment partner within one business day and typically arrive in 2–3 business days. Full details are in the Shipping Policy.

Does the digital guide count toward free shipping?

No. The Everyday Wellness Digital Guide is delivered by email, carries no shipping charge, and does not count toward the $158.00 threshold. Only physical merchandise does.

Do the packages ship as one parcel?

Yes, wherever the contents allow it. Each package is packed together in one box under one tracking number, and every item inside keeps its own full retail packaging.

Will I get tracking?

Yes. A tracking number is emailed as soon as the carrier scans your parcel, normally the morning after you order.

What is the returns policy?

You have 60 days from the delivery date to contact Customer Service and request a return. Email support@ariawellnessproducts.com or call (800) 556-4058 first: we generate a Return Merchandise Authorization (RMA) and send you return instructions, and no product should be sent back before you have one. Returned products must be received by us before a refund is issued, and must not have been intentionally damaged, altered, substituted or misused. A refund will not automatically be denied solely because a product has been opened or used. The full terms are in our Return and Refund Policy.

Can I return something I have opened or used?

Yes. A refund will not automatically be denied solely because a product has been opened or used. Request an RMA within 60 days of delivery and follow the return instructions we send you.

We may inspect returned products before processing a refund, and we reserve the right to deny or limit a refund where there is evidence of intentional damage, alteration of the product, return of a different product, fraud, abuse of the refund policy, unauthorized resale activity or other misuse of the return process. Digital products are also refundable — requests must be submitted within 60 days of purchase. See Section 3 and Section 9 of the Return and Refund Policy.

If an item reaches you damaged, defective, incomplete or simply wrong, none of the above applies — contact us and we will put it right with a replacement, reshipment or refund at no cost to you.

Who pays for return shipping?

You do, unless the return is down to our error, a defective product or an incorrect item, in which case we cover it. Original shipping charges are not refunded once the delivery has been made. We recommend a trackable service, as we cannot refund a return that does not reach us.

Can I return a whole package?

Yes, within the same 60-day window and the same condition requirements. Packages must come back complete rather than in part, including any bonus item, and we refund the price you actually paid.

How long does a refund take?

We inspect the return when it arrives and issue any approved refund to your original payment method. Your bank then takes a further 3–10 business days to post it, which is outside our control.

What is actually in the gummies and capsules?

Every ingestible product ships sealed in its retail packaging with the manufacturer's full ingredient list and Supplement Facts panel, serving size, directions and warnings printed on the label. Read the label before use and take only as directed.

Are these products medical treatments?

No.

The percussion massagers, compression sleeves, stretch straps and sleep masks are general wellness products. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition.

Is there anyone who should not use the ingestible products?

Check with a qualified healthcare professional before use if you are pregnant or nursing, take prescription medication, are managing a medical condition, or have a known allergy or sensitivity. Stop using any product that causes discomfort or an adverse reaction, and keep ingestible products out of reach of children.

How do I use the recovery equipment safely?

Follow the instructions supplied with each product and use it only as directed.

What will appear on my statement?

The descriptor reads ARIAWELL8005564058 — our billing prefix followed by our support number — so the charge is identifiable at a glance. If you see a charge you do not recognise, call us before your bank; we can usually resolve it in one call.

Is the annual package a subscription?

No. It is a one-time $460 purchase containing 12 supplement bottles.

Do you store my card details?

We do not store your full card number on our systems, and we never store the security code. Your card details are transmitted over an encrypted connection and handled by our payment provider, which may securely retain a payment credential for transactions you authorise. We do not use that credential for any charge you have not authorised.

Which payment methods do you accept?

Visa, Mastercard, American Express and Discover. Orders are billed in US dollars.