Frequently Asked Questions

Standard shipping usually takes 3-5 business days. Express shipping options are available at checkout if you need your products sooner.

Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey. You can also track your order by logging into your account and visiting the Order Status page.

Standard shipping (5-7 business days) is free on all orders. Express shipping (2-3 business days) is $9.95, and VIP shipping (next business day) is $14.95.

If your package is lost or arrives damaged, please contact our customer support team within 48 hours of delivery. We'll work with you to resolve the issue immediately, whether it's finding your package or sending a replacement.

We offer a 60-Days return policy for unopened and unused products in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return. Refunds are processed within 5-7 business days after we receive the returned item.

To start a return, please contact our support team at support@truewellnessproducts.net or call 850-848-0020. Our customer support team will issue you an RMA (Return Merchandise Authorization) number along with the return shipping address. All returned products must be received and inspected before a refund can be processed. Refunds will only be issued after the returned product has been received.

You can reach our Customer Support team via:

• Email: support@truewellnessproducts.net (24-48 hour response time)
• Phone: 850-848-0020 (Monday–Friday, 9:00 AM–6:00 PM EST)