Questions & answers

Yes for the product itself. Every product price on this site is the amount charged for that item. At checkout you will additionally see sales tax, an automatic 5% order discount, and a shipping line that is free above $207. There is no handling fee, processing fee, or surcharge added at the last step.

No. Every order placed here is a one-time purchase. We do not create subscriptions, we do not offer a trial that converts, and your card is not charged again after the order completes. Every product is a one-time purchase.

If the order has not shipped, yes. Email support@vitalessentialsgroup.com with your order number as soon as possible. Once a parcel is with the carrier it has to be handled as a return instead, which is still free.

Checkout currently accepts United States, Canada, and United Kingdom addresses. International orders may be subject to import duties set by the destination country, which are the recipient's responsibility and are not collected by us.

Express shipping is $9.95 and free on orders over $207. Physical orders leave our Sheridan, WY facility within one business day and typically arrive in 2–3 business days.

Items available at the same time are normally packed together and use one tracking number. We will clearly identify any split shipment before dispatch.

Capsules and softgels arrive in a sealed bottle, powders in a sealed pouch, and HydraBoost as 20 individually sealed sachets — each with its ingredient panel printed on the pack. NeckEase Pro, SleepCloud Pro and ThermaWrap Pro ship boxed with their manual and, where applicable, the mains adapter.

Yes. A tracking number is emailed as soon as the carrier scans your parcel, normally the morning after you order.

60 days from delivery, opened or unopened, for any reason. There is no restocking fee and you do not need to explain why. Email us and we will send a prepaid label.

Yes. If a supplement or powder did not suit you, send back what is left within the 60-day window and we will refund it in full.

Yes. NeckEase Pro, ThermaWrap Pro and SleepCloud Pro follow the same 60-day window, used or unused. Send the manual and adapter back with the product where you still have them.

We issue the refund within one business day of the return arriving. Your bank then takes a further 3–10 business days to post it, which is outside our control.

Capsules, softgels, powders and sachets. Every product page states the format and the unit size — a 30-day supply, 30 servings, or 20 sachets — along with the directions, before you add anything to the cart.

Start with one daily product and add a second only once the first is genuinely part of your day. The Complete Routines shelf does this for you — each one combines products meant to be used together, at less than buying them separately. Follow the directions on each pack and do not exceed the stated serving.

No. NeckEase Pro, ThermaWrap Pro and SleepCloud Pro are general comfort and relaxation products, not medical devices, and are not intended to treat an injury or condition. Keep to the heat settings and time limits in the manual, never use a heated product while asleep, and get a professional opinion for pain that persists.

It does not. This 19-product range was written specifically for Vital Essentials Group, with its own names, descriptions, categories and SKUs.

The descriptor reads VITAL ESSENTIALS GROUP followed by our support number, so the charge is identifiable at a glance. If you see a charge you do not recognise, call us before your bank — we can usually resolve it in one call.

No. Card details are passed directly to our payment processor over an encrypted connection and are never written to our systems. There is no stored card to charge again.

Visa, Mastercard, American Express, Discover, and Apple Pay.