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Help

The questions that actually come in, answered without hedging. If yours is not here, email us — a person reads it.

Shipping & delivery

What does shipping cost?

Express shipping is $9.95, and it is free on orders over $150.00. That threshold is the same figure the cart checks — if the announcement bar says it, the cart honours it.

Do bundles ship as separate parcels?

No. Every bundle ships as one parcel with each product in its own full-size packaging. That is the main practical difference between buying a pack and buying its contents individually.

Where do you ship?

Checkout accepts United States, Canada, United Kingdom, Australia and New Zealand addresses. If your country is not in the list at checkout, we cannot currently deliver there.

When will I get tracking?

When the parcel leaves, by email to the address given at checkout. If it has not arrived within a couple of days of your confirmation email, contact us with your order reference.

Digital guides

How are the guides delivered?

As a PDF, emailed to the address given at checkout as soon as payment clears. Nothing is posted. A guide bought on its own needs no delivery address, and pays no shipping.

Does the download link expire?

No. Keep the email and you can download the file again later. If you lose it, email us and we will resend it against your order reference.

Returns

Can I return something?

Unopened physical products can be returned within 30 days of delivery for a refund of the product price. Contact us first with your order reference so the return is expected — an unannounced parcel is much slower to match to an order.

What about opened supplements, or the guides?

Opened consumable products cannot be returned, for the same reason no shop takes back opened food. Digital guides cannot be returned once the download has been sent. If a guide will not open, or a product arrived damaged or wrong, that is not a return — email us and we will fix it.

Do I have a subscription?

No. This site sells no subscriptions. Every order is a one-time purchase, there is no auto-refill, and there is nothing to cancel later.

Products

Are these medicines?

No. Everything on this site is a general wellness product. Nothing here is intended to diagnose, treat, cure or prevent any disease, and statements about these products have not been evaluated by the Food and Drug Administration. If you are pregnant, nursing, taking medication or managing a health condition, speak to a doctor or pharmacist before adding anything new to your routine.

Are the bundles actually cheaper?

Three of the four are, and each pack's product page prints its contents at the prices charged elsewhere on this site so you can check the arithmetic yourself. Where a pack does not beat the sum of its parts, the page says so plainly and shows no saving — see the bundles.

How do I know how much I am getting?

Every product card and product page states the format and the unit size — capsule count, gram weight, sachet count, days of supply. There is no larger or cheaper variant hidden behind a click.

Contact us

Email support@aurorahealthessentials.com. Or call +1 (503) 555-0142. Include your order reference if you have one — it turns a two-email exchange into one.