Home / FAQs
Questions & answers
Shipping, returns, billing, and what is actually in the box. If the answer you need is not here, a person replies to every email within one business day.
Ordering
Is the price on the page the price I pay?
Yes for the product itself. Every product price on this site is the amount
charged for that item. At checkout you will additionally see sales tax, an
automatic 5% order discount, and a shipping line that is free above
$207. There is no handling fee,
processing fee, or surcharge added at the last step.
Will I be enrolled in a subscription?
No. Every order placed here is a one-time purchase. We do not create
subscriptions, we do not offer a trial that converts, and your card is not
charged again after the order completes. The packages are one-time purchases
too — nothing about them renews automatically.
Can I change or cancel an order after placing it?
If the order has not shipped, yes. Email
support@parryhealthsolutions.com
with your order number as soon as possible. Once a parcel is with the carrier
it has to be handled as a return instead, which is still free.
Do you ship outside the United States?
Checkout currently accepts United States, Canada, and United Kingdom addresses.
International orders may be subject to import duties set by the destination
country, which are the recipient's responsibility and are not collected by us.
Shipping & delivery
How much is shipping and how long does it take?
Express shipping is $9.95 and free on
orders over $207. Physical orders
leave our Anytown, ST facility within one business day and typically arrive
in 2–3 business days.
Do the packages ship as one parcel?
Yes. All four bundles — Ultimate Recovery, Daily Wellness, Active Lifestyle
and Relax & Recharge — are packed together in one box under one tracking
number. Every product inside keeps its own full-size packaging.
How are powders and capsules packed?
Capsules arrive in a sealed bottle and powders in a sealed pouch or tub, each
with its ingredient panel and net quantity printed on the pack. The Electrolyte
Hydration Mix comes as 20 individually sealed sachets. The format and unit size
are listed on the product page before you add anything to the cart.
Will I get tracking?
Yes. A tracking number is emailed as soon as the carrier scans your parcel,
normally the morning after you order.
Returns & refunds
What is the returns policy?
60 days from delivery, opened or unopened, for any reason. There is no
restocking fee and you do not need to explain why. Email us and we will send
a prepaid label.
Can I return a partly used supplement?
Yes. If a capsule, powder, or balm did not suit you, send back what is left
within the 60-day window and we will refund it in full.
Can I return a package?
Yes. All four bundles follow the same 60-day window as individual products.
Send back the whole bundle rather than part of it, and we refund the price
you paid.
How long does a refund take?
We issue the refund within one business day of the return arriving. Your bank
then takes a further 3–10 business days to post it, which is outside our
control.
Products
Are the supplements third-party tested?
Yes. Every supplement lot is tested by an independent laboratory for identity,
potency, and contaminants before it is released for sale. Certificates of
analysis are available on request for any lot number printed on your bottle.
Can I take several of these together?
The daily supplements are meant to sit alongside each other in one routine —
that is exactly what the packages combine. Follow the serving stated on each
pack and do not exceed it. If you take prescription medication, are pregnant or
nursing, or manage a medical condition, check with a qualified healthcare
professional before combining supplements.
Are the massage gun and heated wrap medical devices?
No. The PulseWave massage gun and the ThermoEase wrap are general comfort and
recovery products, not medical devices, and are not intended to treat an injury
or condition. Start the massage gun on its lowest setting, do not sleep with the
wrap switched on, stop using either if something feels painful, and get a
professional opinion for pain that persists.
Why does this catalog overlap with other stores?
It does not. This 15-product range was written specifically for Parry Health Solutions, with its own names, descriptions, categories and SKUs.
Billing
What will appear on my statement?
The descriptor reads COMPLETE WELLNESS SUPPLY followed by our
support number, so the charge is identifiable at a glance. If you see a charge
you do not recognise, call us before your bank — we can usually resolve it in
one call.
Do you store my card details?
No. Card details are passed directly to our payment processor over an
encrypted connection and are never written to our systems. There is no stored
card to charge again.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, and Apple Pay.
Contact us
support@parryhealthsolutions.com
Replied to within one business day.
Phone
xxxxx
Mon–Fri, 9am–6pm Mountain Time.
Postal address
123 Example Street, Suite 100
Anytown, ST 00000
United States
Returns
Email first for a prepaid label — do not post an item back without one, or we cannot match it to your order.
A note on claims. Nothing sold here is intended to diagnose,
treat, cure, or prevent any disease. We describe what is in the box, how much of
it there is, and what it costs. Anything beyond that is a conversation for you
and a qualified healthcare professional.