Shipping & returns

Shipping rates

• Orders over $75 — free carbon-neutral standard shipping.
• Orders under $75 — $5.90 standard shipping.
• Express (US) — $14.90, next working day for orders placed before 2pm MT.
• International — Canada and the United Kingdom, calculated at checkout. Duties and taxes are the recipient's responsibility.

Delivery times

We pack and dispatch from Anytown, ST. Orders placed before 2pm MT on a working day leave the same day; anything later goes out the next morning. Standard US delivery runs 2–4 working days, and international 5–9 working days depending on customs.

You will get a tracking link by email as soon as the label is created. If tracking has not moved within three working days, email us and we will chase the carrier rather than asking you to.

The 60-day feel-better guarantee

Wellness products cannot be judged in a week, so we give you 60 days from delivery — long enough to finish most containers, opened or unopened, for any reason.

If a product has not earned its place, email support@activenaturalsolutions.com with your order number. We refund the purchase price to your original payment method within three working days of approving the request. Opened and empty containers are both fine; there is no restocking fee and no interrogation.

What to send back

• Supplements and powders — send back what is left, or nothing at all if the container is empty.
• The panel, mat and ball set — return the item and its accessories using the prepaid label we email you. It does not need to be in the original box, but it does need all its parts, including the manual and adapter where you still have them.
• Bundles and systems — return whichever tools were included; consumables stay with you.

Damaged or wrong items

Send a photo within fourteen days of delivery and we ship a replacement immediately — no return needed, and no waiting for a carrier claim to resolve first.

Cancelling or changing an order

Email or call us within two hours of ordering and we can usually still catch it before the label prints. After dispatch, the guarantee above applies instead.

Questions

Reach the care team at support@activenaturalsolutions.com or xxxxx, Mon–Fri, 8am–6pm Mountain Time.