Help centre
FAQs & contact
Shipping, returns, billing, and what is actually in the box. A person replies to every email within one business day.
Ordering
Is the price on the page the price I pay?
Yes, for the product itself. Every price shown on this site is the amount charged for that item. At checkout you will additionally see a shipping line — $9.95 on physical orders under $158.00, free from $158.00 — plus any applicable sales tax, and the optional VIP Delivery Package at $14.95 if you choose it.
Will I be enrolled in a subscription?
Not unless you ask to be. Every package on this site is a one-time purchase with one exception: the Wellness Care Monthly programme. The Wellness Care Monthly Starter page at $49.00 carries a tick box offering the recurring Wellness Care Monthly Refill. The box is never pre-ticked, nothing recurring is added unless you tick it yourself, and the refill is not sold separately. The first collection ships with that order; after it, the recurring charge is $106.95 per month ($97.00 plus $9.95 shipping) and you can cancel at any time.
Can I change or cancel an order after placing it?
If the order has not shipped, yes. Email support@ariawellnessproducts.com with your order number as soon as possible. Once a parcel is with the carrier it has to be handled as a return instead, under the 30-day return window.
Do you ship outside the United States?
Checkout currently accepts United States, Canada and United Kingdom addresses. International orders may be subject to import duties set by the destination country. Those are the recipient’s responsibility and are not collected by us.
Shipping & delivery
How much is shipping and how long does it take?
Shipping is $9.95 on physical orders under $158.00 and free on orders of $158.00 or more. Digital products carry no shipping charge. Physical orders leave our Sheridan, WY facility within one business day and typically arrive in 2–3 business days.
Do the packages ship as one parcel?
Yes. Each Recovery Essentials, Mobility Support and Rest & Daily Wellness Support package is packed together in one box under one tracking number. Every item inside keeps its own full-size packaging.
How are the massagers and supplements packed?
Percussion massagers ship in their own protective case with the charger included. Recovery Support Formula arrives in a sealed pill bottle, with its ingredient and supplement panel plus capsule count printed on the pack. Compression sleeves, socks, straps, masks and bottles ship in their retail packaging.
Will I get tracking?
Yes. A tracking number is emailed as soon as the carrier scans your parcel, normally the morning after you order.
Returns & refunds
What is the returns policy?
Thirty days from delivery. To qualify, the item must be unused, unopened and in its original condition, with its original packaging and any included components or promotional items. Contact us first for return instructions. The full terms are set out in our Return and Refund Policy.
Can I return an opened supplement bottle?
No. Opened or used supplement, capsule, topical, personal-care and other hygiene-related products are not eligible for return. If a bottle arrives damaged, defective or is not what you ordered, contact us and we will put it right.
Can I return a whole package?
Yes. Packages follow the same 30-day window as individual items. Return the package as a whole, unopened and in its original condition, together with any promotional or complimentary items included with it.
How long does a refund take?
Once an eligible return arrives and has been inspected, we issue the approved refund to the original payment method. Your bank or card issuer then needs additional time to post the credit, which varies by institution and is outside our control.
Products
Are these medical devices?
No. The percussion massagers, compression sleeves and socks, stretch straps, sleep masks and bottles are general wellness and recovery products. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition.
What is the difference between the compact and full-size massager?
The compact unit is the smaller, travel-friendly version used in the Starter, Standard and Complete packages. The full-size unit is used in the Essential, Value and Premium packages. Both run the same percussion routine; the full-size unit delivers it with more depth and a longer runtime.
In what order should I use everything?
Use percussion first on warm muscle, for up to 60 seconds per area. Take Recovery Support Formula only as directed on its bottle label. Use the Stretch Strap through a comfortable range of motion. Compression sleeves or socks go on afterwards, and the sleep mask and insulated bottle support the rest of the day.
Is there anyone who should not use these?
Stop using any product if it causes pain, irritation or discomfort. Check with a qualified healthcare professional first if you are pregnant or nursing, are recovering from an injury or surgery, have a circulatory or nerve condition, or take prescription medication. Seek professional advice for pain that persists.
Billing
What will appear on my statement?
The descriptor reads ARIA WELLNESS PRODUCTS followed by our support number, so the charge is identifiable at a glance. If you see a charge you do not recognise, call us before your bank — we can usually resolve it in one call.
How does the monthly charge work?
Only if you have accepted the Wellness Care Monthly programme. The Wellness Care Monthly Starter is a one-time $49.00 charge. If you accept the enrolment offer, the first collection ($97.00) is charged with that same order. After it, the recurring charge is $106.95 per month ($97.00 product price plus $9.95 shipping), beginning 30 days after enrolment and repeating every 30 days until you cancel. To stop the next charge, contact us at least 48 hours before your next billing date — support@ariawellnessproducts.com or (800) 556-4058. There is no cancellation fee.
Do you store my card details?
No. Card details are passed directly to our payment processor over an encrypted connection and are never written to our systems. There is no stored card to charge again.
Which payment methods do you accept?
Visa, Mastercard, American Express and Discover.
Contact us
support@ariawellnessproducts.com
Replied to within one business day.
Phone
(800) 556-4058
Monday to Friday, 9am–6pm Mountain Time.
Postal address
Aria Wellness Productsariawellnessproducts.com
30 N Gould St #67117
Sheridan, WY 82801
United States
Returns
Contact us first for return instructions — please do not post an item back without them, or we may be unable to match it to your order. Unless the return is due to our error or a defective or incorrect item, return shipping is the customer’s responsibility. See the Return and Refund Policy.