Return and Refund Policy

Overview

Total Care Essentials, LLC, doing business through ariawellnessproducts.com (“ariawellnessproducts.com”, “we”, “us” or “our”), wants customers to understand the conditions that apply to returns, refunds, replacements and cancellations.

This Return and Refund Policy applies to purchases made directly through ariawellnessproducts.com unless a specific offer states otherwise, and forms part of our Terms and Conditions.

1. 30-day return window

Eligible physical products may be returned within 30 days after the date of delivery. To qualify for a return, the return request must be submitted within this 30-day period and the product must satisfy the eligibility requirements below.

2. Return eligibility

Unless otherwise required by applicable law or expressly stated in a specific offer, returned physical products must be:

• unused, unopened and in their original condition;
• returned with the original packaging and any included components, accessories or promotional items; and
• accompanied by sufficient order information so we can identify the purchase.

Products that are used, opened, consumed, damaged after delivery, altered, missing components, or returned outside the applicable return window may be ineligible for a refund, except where the item was defective, damaged in transit, incorrectly shipped, or applicable law requires otherwise.

3. Non-returnable items

The following items are generally not eligible for return or refund unless required by law or the item was defective or incorrectly supplied:

• digital products or downloaded content after access or delivery;
• opened or used personal-care, wellness, consumable, supplement, capsule, topical or hygiene-related products;
• gift cards or similar stored-value items, if offered;
• items marked final sale or non-returnable before purchase; and
• shipping or delivery charges that have already been incurred, except where required by law or caused by our error.

4. Damaged, defective or incorrect items

If an item arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible at support@ariawellnessproducts.com or (800) 556-4058. We may request photographs, order information or other reasonable documentation so we can review the issue.

When appropriate, we may provide a replacement, reshipment, refund or other remedy consistent with applicable law and the circumstances of the order.

5. How to request a return

Before sending a return, contact customer support to request return instructions. Please provide your name, order number, the email address used for the purchase, the item you wish to return and the reason for the return.

Do not send merchandise to the business mailing address unless our support team specifically provides that address as the authorised return destination. Returns sent without authorisation or to an incorrect address may be delayed or may not be received by the appropriate return facility.

6. Return shipping

Unless the return is due to our error, a defective product, an incorrect item or another circumstance for which applicable law requires us to cover return costs, the customer is responsible for return shipping costs. Original shipping, expedited shipping, delivery upgrade and other delivery-related charges are generally non-refundable once the applicable service has been provided.

We recommend using a trackable shipping method for any authorised return. We are not responsible for return packages that are lost before reaching the designated return location.

7. Refund processing

Once an eligible return is received and inspected, we will determine whether it satisfies this Policy. Approved refunds are issued to the original payment method whenever reasonably possible.

After we issue a refund, your bank or card issuer may require additional time to post the credit to your account. Processing times vary by financial institution and are outside our control.

If only part of an order qualifies for a refund, the refund may be limited to the amount attributable to the eligible returned item or items, less any non-refundable charges permitted by law.

8. Promotions, discounts, bundles and free items

If a purchase was made using a promotion, discount, bundle, package price, free-item offer or other special pricing, any refund will be based on the amount actually paid and the terms of the applicable offer.

If a returned item was part of a bundle or promotion, we may require the associated promotional or complimentary items to be returned as part of the same return, or may adjust the refund to reflect items retained, where permitted by law.

9. Monthly Program and recurring orders

Cancellation of the Monthly Program stops future recurring renewals after the cancellation becomes effective; it does not automatically cancel or refund an order that has already entered processing or shipped.

If a recurring shipment has already been charged and processed, that shipment is subject to this Return and Refund Policy. To avoid the next scheduled recurring charge, cancellation must be received and completed at least 48 hours before the next billing date, as described in Section 6 of our Terms and Conditions.

Questions regarding recurring billing or cancellation may be directed to support@ariawellnessproducts.com or (800) 556-4058.

10. Order cancellations

We will make reasonable efforts to honour cancellation requests received before an order enters processing. Because orders may move into fulfilment quickly, cancellation is not guaranteed after an order has been submitted. If an order has already been processed or shipped, you may need to use the return process described in this Policy.

11. Payment disputes

If you do not recognise a charge or believe there is a billing problem, please contact us promptly so we can review the transaction. Charges from ariawellnessproducts.com may appear on your credit or debit card statement under the descriptor ARIAPRODUCTSI8005564058.

Nothing in this Policy limits any rights you may have with your card issuer or under applicable law.

12. Consumer rights

This Policy is intended to operate consistently with applicable consumer-protection laws. Nothing in this Policy excludes or limits any warranty, refund, return, cancellation or other consumer right that cannot legally be waived or restricted.

13. Changes to this policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, operations, legal requirements or customer-service practices. The version posted on ariawellnessproducts.com at the time of your applicable purchase will govern that transaction, except where applicable law requires otherwise.

14. Contact information

For questions about a return, refund, replacement, order cancellation or recurring shipment, contact:

support@ariawellnessproducts.com
(800) 556-4058, Monday to Friday, 9am–6pm Mountain Time