Privacy Policy

Overview

This Privacy Policy explains how Total Care Essentials, LLC, doing business through ariawellnessproducts.com (“ariawellnessproducts.com”, “we”, “us” or “our”), collects, uses, discloses and protects personal information when you visit our website, place an order, communicate with us, or otherwise interact with our products and services.

By using ariawellnessproducts.com, you acknowledge the practices described in this Privacy Policy. This Privacy Policy should be read together with our Terms and Conditions and any other policies presented on the website.

1. Information we collect

Depending on how you interact with us, we may collect information that you provide directly, information generated through your use of the website, and information received from service providers that help us operate our business.

Information you provide may include:

• name, billing address, shipping address, email address and telephone number;
• order details, products purchased, purchase amount, shipping selections, promotional offers and transaction history;
• communications you send to customer support, including questions, refund or return requests, and cancellation requests;
• information you choose to provide through forms, surveys, promotions or other website features.

Payment information is processed through payment service providers. We do not need to store your full payment-card number on our own systems to process a transaction. A payment provider may securely retain a token or other payment credential when needed to complete transactions you authorise, including authorised recurring charges.

2. Information collected automatically

When you use the website, certain technical information may be collected automatically by us or by service providers that support website functionality, security, analytics, fraud prevention and performance.

This information may include IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location derived from IP address, date and time of access, cookie identifiers and similar technical information.

3. Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage and similar technologies to operate the website, remember preferences, understand website usage, maintain security, measure performance and support marketing or advertising where applicable.

You may be able to control cookies through your browser settings or other privacy controls made available on the website. Disabling certain cookies may affect website functionality or your ability to use some features.

4. How we use personal information

We may use personal information for legitimate business and operational purposes, including to:

• process, fulfil and deliver orders;
• send order confirmations, shipping updates, customer-service communications and other transactional messages;
• administer recurring programmes or other services that you specifically authorise;
• process refunds, returns, cancellations, disputes and customer-support requests;
• detect and prevent fraud, abuse, unauthorised transactions, security incidents and violations of our policies;
• maintain, troubleshoot, improve and analyse the website and customer experience;
• administer promotions, discounts and other offers;
• comply with legal, tax, accounting, regulatory and payment-network obligations;
• send marketing communications where permitted by law and consistent with your choices.

5. Orders, payment processing and recurring billing

When you place an order, personal information necessary to complete the transaction may be shared with payment processors, fraud-prevention providers, banks, card networks, fulfilment providers, shipping carriers and other service providers involved in completing your purchase.

If you affirmatively enrol in a recurring programme, our payment provider may securely retain a payment credential or token so that authorised recurring charges can be processed according to the billing terms disclosed to you at enrolment. We do not use recurring payment credentials for charges you did not authorise.

6. How we disclose information

We may disclose personal information to third parties when reasonably necessary to operate the business, fulfil customer requests, protect the website and our customers, or comply with law. Categories of recipients may include:

• payment processors and fraud-prevention providers;
• fulfilment centres, warehouses, shipping carriers and delivery providers;
• website hosting, cloud, technology, analytics and security providers;
• email, customer-support and communications providers;
• professional advisers such as accountants, attorneys, auditors, insurers and financial institutions;
• government authorities or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property or the integrity of our services;
• a purchaser, successor or other party involved in a merger, acquisition, financing, reorganisation, sale of assets or similar business transaction, subject to applicable law.

We do not sell personal information for monetary consideration. Depending on the technologies used on the website and the law that applies to you, certain advertising or analytics disclosures may be treated as a “sale”, “sharing” or targeted advertising under some U.S. state privacy laws. Where required, applicable opt-out rights will be honoured.

7. Marketing communications

If you choose to receive promotional emails or other marketing communications, you may unsubscribe by using the unsubscribe mechanism provided in the communication or by contacting us. Transactional communications relating to orders, billing, shipping, security or customer-service matters may still be sent when necessary.

If SMS or text-message marketing is offered, any consent to receive marketing text messages is voluntary and is not a condition of purchase. Additional terms and opt-out instructions will be provided where applicable.

8. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain business and tax records, administer customer relationships, resolve disputes, prevent fraud, enforce agreements and comply with legal or regulatory obligations.

Retention periods vary depending on the type of information, the nature of the transaction, legal requirements and legitimate operational needs.

9. Data security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse or alteration. No website, network, transmission method or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

10. Your privacy choices and rights

Depending on where you live, applicable law may provide rights relating to your personal information, such as the right to request access, correction, deletion or a copy of certain personal information, and the right to opt out of certain targeted advertising, sale or sharing activities where those rights apply.

We may need to verify your identity before completing certain requests. We may also deny or limit a request where permitted by law, including when information must be retained for fraud prevention, transaction records, legal compliance, or the establishment or defence of legal claims.

To submit a privacy request, contact us using the information in the Contact section below. Authorised agents may submit requests where applicable law permits and where appropriate authorisation can be verified.

11. State-specific privacy disclosures

Residents of certain U.S. states may have additional privacy rights under applicable state law. These rights differ by state and may be subject to thresholds, exceptions and verification requirements.

Where applicable, we will respond to valid privacy requests within the time required by law and will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Do Not Track and global privacy signals

Browser-based privacy signals and “Do Not Track” mechanisms are not interpreted uniformly across websites. Where applicable law requires us to recognise a legally valid opt-out preference signal, we will process the signal as required by that law.

13. Children’s privacy

Our website and products are intended for a general adult audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can evaluate and address the matter.

14. Third-party websites and services

The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices or content of third-party sites that we do not control.

15. International users

Our business is operated from the United States. If you access the website from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate, subject to applicable law.

16. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or legal requirements. The current version posted on ariawellnessproducts.com will govern our privacy practices from the time it becomes effective. Material changes will be communicated where required by applicable law.

17. Contact us

Questions or requests regarding this Privacy Policy may be directed to:

support@ariawellnessproducts.com
(800) 556-4058, Monday to Friday, 9am–6pm Mountain Time

Please include enough information for us to identify you and your request. We may ask for additional verification before we act on it.